Frequently Asked Questions

difference between SPX-1300 and SPX-7500

What is the difference between the SPX-1300 and SPX-7500?

Both the SPX-7500 and SPX-1300 provides a two conductor wired solution between reader and door or gate with peripheral I/O and panel. The SPX-7500 allows for additional doors/gates with I/O using Suprex Lynk technology. See EXP-2000 product for additional information

Europe distributor

How can I buy your products in the UK or Europe

Go to the How to Buy page of the CypressComputer.com website and select international

Fiber Optic Reader Connection

Can you use fiber optic cable between readers and panels?

Yes, the SPX-7400 multimode or SPX-7410 single mode.

Handheld Mobile Readers

Can you have multiple handheld mobile readers in the same area without interference?

Yes. The individual readers can be set to different channels and/or frequencies

Product Returns

What is your return policy?

Cypress does not set returns policy for how its OEM's or Distributors deal with their customers. We encourage our OEM and distribution partners to maintain adequate stock levels to support their customers in a timely fashion. With the exception of warranty returns and repairs which Cypress honors as stated on out support page of the website.

Who Stocks Your Products?

Which distributors stock Cypress products?

ADI stocks the following: SPX-1300 Wired reader extenders (RS-485) CVX-1300 Wiegand, Clock& Data and Serial format converters CVT-OPTW - Wiegand splitters SPX-5511 Wireless Reader extenders 900 Mhz SPX-5601 Wireless Reader extenders 2.4GHz EXP-1000 expansion modules SPX-7400 Fiber optic extenders

Wiegand converters for serial devices

Is it possible to convert wiegand readers to use ASCII or a serial protocol

Yes see the Cypress CVX-1300 for most standard conversions. If custom conversions are need. Submit a request through the support page.

Wiegand over Ethernet

Is it possible to use wiegand readers over a 10/100 ethernet network

Yes the SPX-7200 device will consolidate the hardware at the door or gate. The SPX-7200 is a 2 pieces solution which can be used on local or wide area networks

Wiegand readers in elevators

Is the a solution to communications problems when installing wiegand readers in elevators

Yes if using the traveler cables. The Suprex line of Cypress solutions includes the SPX-1300 which will consolidate the wiegand signals and the inputs and outputs over a filtered RS-485 2 wire connection that will correct communications issues. Wireless is another solution using any of the Suprex wireless reader extenders

Wireless Products

Will your products work in elevators?

Yes. Wired reader extenders SPX-1300 Wireless reader extenders (900 Mhz) SPX-5501, SPX-5511 and 2.4 GHz SPX-5601, SPX-5621

Wireless Wiegand Readers

How can I connect my Wiegand readers to my access panel using wireless

There are a number of solutions using either 900 Mhz or 2.4 GHz. Line of site is preferred however Cypress offers repeaters to work around most installation issues.

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